Privacy Policy
Tropical Plant USA uses the information you provide to operate our nursery shop, process orders, provide support, and improve the website. This policy explains the information we collect and the choices available to you.
Information we collect
- Contact information you submit, such as your name, email address, phone number, and message.
- Order and delivery information, including items ordered, shipping address, and order status.
- Payment-related information handled through Stripe. We do not store full payment-card numbers.
- Basic site-use information, such as pages visited, referring page, and shopping actions, unless you opt out of analytics.
How we use and share information
We use information to fulfill orders, calculate shipping, answer questions, prevent misuse, and maintain the shop. We share information only as needed with service providers that support these purposes, including Stripe for payments, Shippo and USPS for shipping, Supabase for shop data, Vercel for hosting, and—unless you opt out—Google Analytics and Vercel Analytics for understanding site use.
Cookies and similar storage
Essential browser storage keeps items in your cart and helps the checkout work. We also use analytics cookies by default to understand how the shop is used. You can opt out at any time from the notice shown on your first visit or the “Cookie preferences” link in the website footer, and we honor the Global Privacy Control browser signal as an opt-out.
Retention and security
We retain information only as long as reasonably needed for orders, customer support, legal obligations, and business records. No internet transmission or storage system is completely secure, but we use reasonable safeguards designed to protect the information we hold.
Your choices
You may ask us to access, correct, or delete personal information we hold about you, subject to legal and operational exceptions. To make a request or ask a privacy question, use our contact form.
Updates to this policy
We may update this policy when our practices or legal requirements change. The date above shows when it was last revised.
